Terms of Service

Last Updated: May 25, 2026

Welcome to Synthora. These Terms of Service ("Terms") govern your technical engagement, custom software consulting, and developmental partnerships with Synthora Software Ltd. ("Synthora", "we", "us", or "our"). By requesting a custom quotation, signing a specification agreement, or commissioning bespoke software, you agree to comply with and be bound by these Terms.

1. Bespoke Custom Software & Engineering

Synthora provides elite, custom-engineered software platforms (Web Systems, Mobile Apps, POS Registers, and AI Automations) tailored to client specifications:

Specification Calibration: Prior to writing code, a solutions architect drafts an exact project specification map. Changes to this map after approval may alter project timelines and pricing structures.
No Templates Policy: We build custom, clean-code architectures. We reject slow template overlays and visual page builders, ensuring peak loading performance and enterprise-grade security structures.

2. Engagement Models & Payment Parameters

Unless custom SLA agreements state otherwise, all commissioned projects adhere to the following standard billing structures:

Mobilization Deposit: A standard 50% mobilization deposit is required before engineering resources are allocated and development cycles begin.
Delivery Balance: The remaining **50% delivery balance** is invoiced upon User-Acceptance Testing (UAT) verification and project sign-off, prior to code deployment.
Serverless Cloud Budgets: Third-party APIs, LLM queries, and cloud hosting rates (e.g. LKR 2,500 – 3,500 monthly depending on active API query loads) are managed transparently and are independent of Synthora's core development pricing.

3. Code Ownership & Intellectual Property

Upon receipt of the final delivery balance, full intellectual property ownership and source code rights of the bespoke custom software are completely transferred to the client. Synthora retains rights to generic, non-proprietary library components and core foundational layouts developed during the build.

4. Post-Launch Priority Support & SLAs

We believe in staying with you long after delivery:

Complimentary Support: Every custom deployment includes **30 days of priority maintenance support** covering bug fixes, server calibrations, and minor structural tweaks.
SLA Contracts: Extended support, real-time logging, security auditing, and feature updates are available via customizable monthly Service Level Agreements (SLA).

5. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Sri Lanka. Any disputes arising out of or related to these Terms will be subject to the exclusive jurisdiction of the courts of Sri Lanka.