Privacy Policy
At Synthora Software Ltd. ("Synthora", "we", "us", or "our"), safeguarding your confidentiality and protecting the security of your corporate and personal data is our foundational commitment. This Privacy Policy details how we collect, process, and protect your information when you access our platforms, request custom software specifications, or interact with our Solutions Architect chatbot.
1. Information Collection
We only collect the minimum amount of information necessary to deliver and coordinate our custom software and consultation services:
- Identity & Contact Details: Name, corporate email address, phone/WhatsApp number, and country, collected when submitting a consultation request or using chatbot pre-fills.
- Project Specifications: Scope parameters, feature selections, active data metrics, and technical requirements provided via our cost estimators or inquiry forms.
- Interactive Logs: Session data, system states, and query preferences used exclusively to support chatbot intelligence during your active session.
2. Information Use
We utilize the collected information strictly for authorized, direct purposes:
- To evaluate, scope, and compile custom proposals and technical solutions for your business.
- To coordinate project inquiries, timeline estimations, and standard support handovers.
- To secure our cloud environments, authenticate database sessions, and protect our platforms from unauthorized inputs.
- We do not sell, rent, or distribute your information to third-party advertising services.
3. Data Security and Confidentiality
Synthora operates under strict security and confidentiality protocols to ensure your data remains protected:
- Zero-Trust Encrypted Channels: All data transmitted through our web systems utilizes TLS 1.3 / HTTPS encryption, preventing interception.
- Confidentiality Assured: All project specifications, databases, corporate ledgers, and bespoke intellectual assets are treated under strict proprietary NDAs (Non-Disclosure Agreements).
- Secure Cloud Infrastructure: Active database operations and serverless logic layers run on isolated environments protected by hardened Content Security Policies (CSP) and strict database access rules.
4. Cookies & Local Storage
We use session-based storage (`sessionStorage`) and local browser tools exclusively to maintain session persistence for our Solutions Architect chatbot and remember theme selections. These metrics are stored locally on your device and are never shared or tracked across third-party websites.
5. Contact Us
For any questions, clarification, or data deletion inquiries regarding our security practices, please contact our data Protection Office at:
Email: info@synthora.lk
Colombo, Sri Lanka