Terms of Service &
Engineering Agreements.
Effective Date: August 2026. Clear, transparent terms governing custom software engineering engagements, code handover, and SLA support.
1. Engagement & Scope of Work
Each software project undertaken by Synthora Software is defined in a formal Statement of Work (SOW). Any features or modifications beyond the approved scope document are subject to separate estimation and scheduling.
2. Milestone Payments & Invoicing
Standard custom software engagements are invoiced in two milestone installments:
- 50% Mobilization Deposit: Due upon contract signing prior to sprint initiation.
- 50% Completion Payment: Due upon staging demonstration, user acceptance testing (UAT), and verified deployment.
3. Intellectual Property & Code Ownership
Upon settlement of final invoice amounts, full intellectual property rights, compiled assets, database schemas, and private GitHub source code repositories are transferred exclusively to the client.
4. Post-Launch Warranty & SLA Support
Every bespoke project includes 30 days of complimentary priority warranty support post-deployment. During this period, any software defects, rendering glitches, or runtime bugs are rectified immediately without billable charges.
5. Cloud Hosting & Infrastructure Costs
Unless expressly stated under a managed retainer contract, third-party infrastructure fees (such as Vercel, Supabase, Google Cloud, Meta WhatsApp API fees, Apple Developer program fees) are billed directly to the client's merchant account at exact cost.
6. Governing Jurisdiction
These terms and all software service agreements executed by Synthora Software Ltd are governed by and construed in accordance with the laws of Sri Lanka.